Returns & Exchanges

Last Updated: July 2026

At Ellisse & Co., we want you to love every piece you receive. If you’re not completely satisfied with your purchase, we’re here to help. Please review our returns and exchanges policy below.

RETURN ELIGIBILITY

We gladly accept returns within 14 days of the delivery date for eligible items.

To qualify for a return, items must be:

• Unworn and unused
• In their original condition
• Returned in the original packaging
• Accompanied by proof of purchase or order number

Returns that do not meet these requirements may not be eligible for a refund.

NON-RETURNABLE ITEMS

For hygiene and quality reasons, the following items cannot be returned unless they arrive damaged or defective:

• Earrings
• Personalized or custom-made jewelry
• Gift cards
• Final sale or clearance items

HOW TO REQUEST A RETURN

To begin a return, please email us at:

hello@ellisseco.com

Please include:

• Your order number
• Your full name
• Reason for the return

If your return is approved, we’ll provide instructions on how and where to send your item.

Please do not send items back without contacting us first.

RETURN SHIPPING

Customers are responsible for return shipping costs unless:

• The incorrect item was received.
• The item arrived damaged or defective.

We recommend using a trackable shipping service, as Ellisse & Co. cannot guarantee receipt of returned packages.

REFUNDS

Once we receive and inspect your returned item, we’ll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or credit card provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• Photos of the item
• Photos of the packaging

We’ll review your request and arrange an appropriate replacement or refund if applicable.

EXCHANGES

At this time, we do not offer direct exchanges.

If you’d like a different item, please return the eligible product, if it qualifies, and place a new order.

ORDER CANCELLATIONS

If you need to cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be canceled.

QUESTIONS?

If you have any questions regarding returns or refunds, we’d be happy to assist you.

Email: hello@ellisseco.com

We typically respond within 1–2 business days.

Thank you for choosing Ellisse & Co. We truly appreciate your trust and support. Our goal is to provide beautiful jewelry and a shopping experience that reflects the care, quality, and attention to detail behind our brand.