Orders are typically processed within 1–3 business days. During new collection launches or holidays, processing times may be slightly longer.

If your order has not yet been processed, please contact us as soon as possible at hello@ellisseco.com. We will do our best to accommodate your request, but we cannot guarantee changes once processing has begun.

At this time, we currently ship within the United States. We hope to offer international shipping in the future.

After your order has been processed, standard shipping typically takes 3–7 business days. Delivery times are estimates and may vary depending on your location, weather, carrier delays, and holiday shipping volume.

Once your package has shipped, you will receive an email containing your tracking information. You can use the link in that email or sign in to your customer account to view the latest order status.

We accept returns within 14 days of delivery for eligible items that are unused, unworn, in their original condition, and returned in the original packaging with proof of purchase or the order number.

For hygiene and quality reasons, earrings, personalized or custom-made jewelry, gift cards, and final sale or clearance items cannot be returned unless they arrive damaged or defective.

Please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can review your request and arrange an appropriate replacement or refund when applicable.

To keep your jewelry looking its best:

• Store it in a cool, dry place.
• Avoid contact with water, perfumes, lotions, and harsh chemicals.
• Remove jewelry before swimming, exercising, or sleeping.
• Gently clean it with a soft polishing cloth when needed.

Some pieces may return, while others are part of limited collections. Follow us on social media or subscribe to our newsletter for updates on restocks and new arrivals.

We do our best to display our jewelry as accurately as possible. However, colors may vary slightly depending on your screen or device settings.

We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other payment methods available at checkout.

Email us at hello@ellisseco.com. We aim to respond to all inquiries within 1–2 business days, Monday through Friday.